OUR PLANS

Essential service

Performance plus

Complete care

Essential routine maintenance to keep your system running safely and reliably.

• Annual service

• system performance check-up

Confirm your system settings are set for optimal performance - maximising comfort and energy efficiency.​

• Annual service

• Annual service

• Full system performance review and recommendations for tweaks and upgrades for your home to reach optimum performance

• online support and helpline

Ensures your system is running optimally all year, tailored settings for your home and lifestyle.

£200 Initial service then

£12.50 per month

£300 Initial service then

£19.50 per month

£600 Initial service then

£39.50 per month

Looking after your air source heat pump is important.

Regular servicing is essential to ensure your system runs efficiently, reliably and safely – giving you confidence today and protecting your investment for the future.​

WHY SERVICING MATTERS

• Maintains efficiency and lowers running costs ​

• Reduces the risk of costly breakdowns​

• Supports safe operation ​

• Extends the lifespan of your heat pump ​

• Maintains year-round indoor comfort ​

• Keeps noise levels low ​

In many cases, annual servicing is also required to maintain manufacturer warranties, giving you added peace of mind. ​

We're by your side on the journey​

We believe great servicing is about more than ticking boxes. With Satsooma, you’ll have knowledgeable, MCS qualified experts by your side – today, and for the years ahead.​

FAQs

What does our servicing include? ​

Our MCS-qualified engineers carry out comprehensive checks to ensure everything is operating as it should.

This typically includes: ​

• A full system inspection and performance checks ​

• Cleaning and replacement of filters where required ​

• Checking controls, sensors, and safety features ​

• Electrical checks ​

• Identifying early signs of wear or potential issues before they become problems ​

Our friendly experts are always happy to offer advice and share their knowledge. We explain what we find in plain English and offer clear guidance on any next steps, so you always feel informed and supported.

Do Satsooma need to have installed your system?​

You don’t need to have had your heat pump installed by Satsooma to benefit from our servicing and optimisation expertise. We’re happy to service air source heat pump systems installed by other providers, helping more homes to get the best from low-carbon heating. ​

What does our optimisation look like? ​

We carry out a detailed assessment of your system and your home, then offer clear, practical advice tailored to you. This may include: ​

• Reviewing system settings and controls to improve comfort and efficiency ​

• Guidance on day-to-day operation so you feel confident using your system ​

• Advice on electricity tariffs and how to run your heat pump cost-effectively ​

• Identifying improvements such as radiator upgrades or system adjustments ​

• Checking heat loss calculations, radiator sizing and overall system design

• ​

Every detail matters. ​